The bot can request data of potential customers: name, phone number, mail, and then automatically transfer it to CRM for further processing by sales managers.
The bot immediately responds to the client at any time of the day, replacing a full-fledged call center. This increases customer loyalty and allows the company not to lose orders due to late processing.
Conduct customer surveys to find out the needs of your audience, their motives and a real opinion about the product. Customers respond more honestly to inanimate bots than live chat.
Communication with clients
Capabilities of Smart Mind Box Chatbots
A chatbot can automatically create a task for an employee, based on a client's request or at a specified time, and then monitor its implementation. For example, drawing up a report, holding a planned meeting with employees, etc.
With a chatbot, client can book a restaurant or a hotel room, make an appointment, pay for a product or service. Chatbot is a full-fledged sales channel.
Inform customers about promotions and sales, apprise about debt and deliver any information using messages in the bot. According to statistics, the open rate of such messages is 80%.
BUSINESS BENEFITS FROM VIBER AND TELEGRAM CHATBOTS
Chatbots are applicable in almost all companies because of its interaction with clients and employees. A well-thought-out bot can replace an entire call center, so it significantly reduces the financial costs. It's time to automate such processes!
6 Reasons to Use a Chatbot in Your Business
Reducing the cost of customer service.
2. Always up-to-date customer base.
3. Always up-to-date customer base.
4. Instant communication with clients.
5. Speed and automation of processes.
6. MVP of a mobile application.
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